Refund policy

Return and Refund Policy

30-Day Return Window
We accept returns within 30 days after your order is delivered. To be eligible for a return, the item must be unused, unopened, and in its original packaging.

Non-Returnable Items
Opened craft kits, used materials, partially completed projects, digital/tutorial content, gift cards, and final sale items cannot be returned unless they arrive damaged or defective.

Damaged, Defective, or Missing Items
Please inspect your order when it arrives. If an item is damaged, defective, or missing, contact us within 7 days of delivery with your order number and clear photos of the issue so we can help.

How to Start a Return
To request a return, contact us at seven770724@gmail.com with your order number and the reason for the return. Please do not send items back before your return request is approved.

Return Shipping
Customers are responsible for return shipping costs unless the return is caused by our mistake, a defective item, or a damaged shipment. Original shipping fees are not refundable unless required by law.

Refunds
After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Exchanges
If you need a replacement for a damaged or defective item, contact us and we will review the issue.